Terms & Conditions

Business Hours
8:30 AM - 5:30 PM EST
Monday through Friday

Ordering
Phone: 1-800-284-7357
Fax: 1-800-955-2697
Email: sales@supplysideusa.com

Shipping Charges within the Contiguous United States

Moving and Storage Boxes
Free Shipping on Orders: $500.00 or more.
Special Delivery Services: Call for details.

Retail Products
Free Shipping on Orders: $250.00 or more.
Orders under minimum will be charged standard shipping and handling charges


Drop Ship Products
Actual shipping charges will be added to invoice.


Backorders
Backorders are subject to cancellation when older than 30 days or less than $25.00

Damages and Shortages
To receive replace or credit the customer must report the damage or shortage on the delivery receipt.
Call your customer service representative to report the damages/shortages immediately upon receipt.
If the above procedure is not followed, Buyer retains responsibility.

Return Policy
Call your customer service representative for a return authorization (RA) within 30 days of delivery.
A copy of the RA must accompany your returned products.
Product must be in original packaging.
Product must be resellable (no price stickers, wear, marks, etc)
Returns will not be accepted more than 30 days after RA issued.
Credit is issued after receipt of goods at our warehouse.
Product ordered in error is subject to 25% restocking fee and freight charges.