Terms & Conditions

Business Hours
8:30 AM - 6:00 PM ET
Monday through Friday

Ordering
Phone : 1-800-284-7357
Fax: 1-800-955-2697
Email: sales@supplysideusa.com

Shipping Charges within the Contiguous United States
Minimum Order: None

Moving and Storage Boxes
Freight Prepaid Orders: $450 or more.
Special Delivery Services: Call for details.

Retail Products
Freight Prepaid Orders: $200.00 or more.
(Not applicable to gift stores)

Gift Stores
Retail Supplies: $15 shipping per order
Displays: $30 shipping per order

Drop Ship Products
Call your customer service representative for a Drop Ship Agreement.
Actual freight charges added to invoice.


Backorders
Backorders are canceled when older than 25 days or less than $25.00

Damaged Shipments
The freight carrier must acknowledge the damage on the freight receipt.
Call your customer service representative to report the damages within 48 hours.
Your customer service representative will issue a replacement or credit.
If the above procedure is not followed, Buyer is responsible for the damaged goods.

Return Policy
Call your customer service representative for a return authorization (RA).
A copy of the RA must accompany your returned products.
Product must be in original packaging.
Product must be re-salable (no price stickers, wear, marks, etc)
Returns will not be accepted more than 30 days after RA issued.
Credit is issued after receipt of goods at our warehouse.
Product ordered in error is subject to 25% restocking fee and freight charges.